Name: Telling Our Story with Data: From Numbers to a Narrative
Start: 2021-02-23T11:20:00-0800
End: 2021-02-23T12:10:00-0800

The three half-day events are designed to give a wide perspective of online library services in the time of crisis and unique ways libraries are meeting community needs. Learn what our colleagues throughout North America are working on, concerned by, and let’s celebrate our achievements together!

Visit the NAVR website for more information. Registration for this conference has closed. There is a 500 seat capacity for sessions except the keynote. If you try joining a session and it says it’s full please try the other concurrent session or view the live stream from within the session description. All sessions will be recorded and made available on navronline.org website about a week after the conference.

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Telling Our Story with Data: From Numbers to a Narrative

(Slides and Recording )
In this session we will share our story about moving from quantitative reference statistics to qualitative data. Our journey involved both in-person and online reference transactions prior to the pandemic and moved to 100% virtual reference service during the pandemic. We will describe how our approaches evolved due to changes in software options and how we have continued to tell our story during the pandemic. We will identify opportunities to use qualitative reference statistics to demonstrate library value and we will articulate how qualitative and quantitative reference statistics can be used for internal library planning. We will offer library professionals the opportunity to consider how they can use qualitative and quantitative data collection practices to increase internal and external communication, demonstrate how librarians impact student success, allow for better follow through when problems arise, and increase opportunities to analyze reference transactions and improve resource management.

Speakers

Jenny Turner

Instructional Services Librarian / Department Chair / Associate Professor, Minnesota State University, Mankato

Jenny (she/her/hers) is Library Services Department Chair, Instructional Services Librarian, and Associate Professor at Minnesota State University, Mankato.

Casey M Duevel

Reference Coordinator / Reference Librarian, Minnesota State University, Mankato

I love working with students at the reference desk and love the thrill of using reference interview techniques to find the crux of the problem for the student.My non-library related loves are my wonderful husband and daughter, my fluffy critters (1 dog and 1 cat), hoarding recipes... Read More →